Help & support

What can we help you with? Search for a topic or a question

Who do I contact for technical support?

For general technical support or information regarding your account please contact [email protected] or your customer support manager.

I’ve installed the widget, but don’t see the widget loading on new articles

Due to demand, from time-to-time, there can be a delay in generating recommendations for new articles. In general, the delay should be no longer than 30 minutes. If, however, you do notice that more than 24 hours has passed, and still no recommendations are generated for new articles, please contact [email protected]

How do I set up link tracking?

By default, we append UTM tracking codes to all of the indexed content for your websites. If you want to set up different link tracking parameters simply contact your customer success representative or [email protected] and ask us to append a tracking parameter to your account. These parameters customize all your article URLs, enabling you to identify and track the URLs which attract the most users to your content.

How do I reset my password?

If you forget your password, simply email [email protected] from the account owner email and we'll be happy to help!

How can I resume article indexing if the process has stopped or hangs?

If you close the page before indexing is complete, you can resume the indexing by reopening the TrendMD settings page (Plugins->TrendMD). The WP plugin will resume indexing from where it left.